PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE.
This page together with Prisca’s (“House of prisca“, “Prisca”, “we”, “our”, “us”) Data Protection Policy tells you information about us and the legal terms and conditions (‘Terms’) on which we sell any of the products (‘Products’) listed on our website (‘our site’) to you.
Promotion codes are non-transferable and there is no cash alternative.
Furthermore, they cannot be used in conjunction with any other promotion code or offers, and must be redeemed by the date published, if provided.
Please note the date provided may be extended or amended at any time at the sole discretion of Prisca.
By replying to us or tagging with the hashtag #HOUSEOFPRISCA on Instagram you agree to the following:
You grant House of Prisca (“us”) a non-exclusive, royalty free, perpetual worldwide license to use any media or content in relation to which you have tagged or responded #HOUSEOFPRISCA (“Media”), for our marketing and/or in our advertising, including our website, newsletters, email, social media, store materials and other customer communications. We may use, reproduce, distribute, combine with other materials, alter and/or edit your Media.
You hereby represent and warrant that (i) you own all rights in and to the Media, (ii) all the persons appearing in your Media have granted the permission and rights therein to use the media, and (iii) our use of the Media will not violate the rights of any third party or any law. You hereby release and discharge us from all and any obligation to pay you for any use of the Media and any of the intellectual property rights contained in it; and you hereby release, discharge and agree to hold us and any person acting on our behalf harmless from all claims, demands, and liabilities whatsoever in connection with use of the Media.
PRODUCTS AND AVAILABILITY
1.1 While we make every effort to ensure that the photographs displayed on our site are faithful reproductions of the original products, including adopting every technological solution possible to minimize inaccuracies, variations may occur due to the technical and colour resolution characteristics of your computer and the handmade nature of the products. House of Prisca shall not be liable therefore for the eventual inadequacy of the graphic representations of Prisca products displayed on the Site owing to the above mentioned technical and production issues.
1.2 You acknowledge that the products offered by us are subject to stock limits.
1.3 You may check the availability of any item offered on our site at any time by checking the sizes available. Any size with a line through it has sold out. Inconveniences may occasionally occur regarding the availability of certain products. In such circumstances, we will inform you of this fact as soon as possible (and in any case within the term of delivery as specified below) by e-mail or telephone. We will give you the option to order a different item of the same type or alternatively, to cancel your order. Should you opt to cancel your order no charge will be made to your credit/debit card. In the event that your credit/debit card has already been charged, you will be refunded as soon as possible.
1.4 Prisca makes sure that none of the products are delivered without a quality check. However, In case you receive a damaged product, please get in touch with our Customer Team on +91 8128940904 or write to us on firstname.lastname@example.org. Damage will be assessed by our team to determine the cause of damage and accordingly a solution will be offered. The product may be replaced or other corrective measure may be taken to address the issue.
Incase the product is out of stock, our Customer Team will get in touch with you and a refund request will be raised. For paid orders the refund will be processed directly into your debit/credit card or online account. The money should reflect on your card or in your bank account within 7 to 21 working days from when the refund request was raised. However the given timeline is subject to change according to your bank and teir policies. For Cash On Delivery (COD) payments, there will be no refund given as no payment was received by us.
1.5 We reserve the right to change the items offered on our site at any moment, without prior notice.
1.6 We reserve the right to reject orders from any customer with whom there is an ongoing legal dispute regarding a prior order. This applies equally to all cases in which we consider the customer unsuitable, for instance in the case of previous violations of terms and conditions for online purchases on our site or for whatever other legitimate reason, especially where the customer has been involved in irregular activity of any kind.
HOW THE CONTRACT IS FORMED BETWEEN YOU AND US
2.1 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.
2.2 The order procedure is completed when you select the “Confirm” option. Upon confirmation, your order will be submitted to us for processing and the order may not be changed or cancelled except as expressly provided in these Terms and Conditions or as required by the applicable law.
2.3 Confirmation of your order will be taken as proof of your acceptance of the provisions contained in these Terms and Conditions.
2.4 The data recorded on the Site shall be treated as conclusive evidence of the details of the transactions between you and us. In the event of a dispute relating to a transaction conducted on our site, the data recorded by us shall be treated as legal evidence of the transaction.
OUR RIGHT TO VARY THESE TERMS
3.1 We may revise these Terms from time to time in the following circumstances:
3.1.1 changes in how we accept payment from you;
3.1.2 changes in relevant laws and regulatory requirements; and
3.1.3 Any other reasonable circumstances.
3.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.
3.3 Whenever we revise these Terms in accordance with this clause, we will keep you informed and give you notice of this by stating that these Terms have been amended and the relevant date at the outset of these Term and Conditions.
HOW WE USE YOUR PERSONAL INFORMATION
5.1 The pricing information relating to the product shall be as disclosed to you at the time of your purchase. Houseofprisca.com does not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without notice or any consequential liability to you.
5.2 While Houseofprisca.com strives to provide accurate information relating to products, services including pricing information, typographical and other errors may occur. In the event that a product or service is listed with incorrect price or with incorrect information due to an error, Houseofprisca.com may, at its discretion, contact you for instructions or cancel your order and notify you of such cancellation.
5.3 Houseofprisca.com will have the right to modify the price of the product and contact you for further instructions via the e-mail address provided by you at the time of registration, or cancel the order and notify you of such cancellation. If Houseofprisca.com cancels the order after the payment has been processed, the entire amount will be remitted to your account from which the payment was made.
DELIVERY OF THE PRODUCT
6.1 Your shipping address and pin code will be verified with the database of Houseofprisca.com before you proceed to pay for your purchase. If your order is not serviceable by delivery partners, vendors, or your location is not covered by us, we would request you to provide us with an alternate shipping address which we expect to have on our delivery partner’s/vendor’s delivery list.
6.2 If the shipping address or the pincode is incorrect or not yours, and the product is not returned to Prisca within a period of 15 days, Prisca reserves its right to cancel all refunds pertaining to the order.
6.3 If there is any dispute regarding the shipment of the products or services for the area not covered by Houseofprisca.com, we will not be held responsible for the non-delivery of the product. In case you book multiple orders for the products and services in one transaction, efforts will be made to ship all products together. However, this may not always be possible.
WARRANTIES AND CLAIMS
7.1 Please note the standard warranties and the conditions for usage of the products in relation to each product. No claim (a) that is contrary to the above or (b) where products have been used contrary to the conditions of usage; will be entertained.
8.1 Subject to the availability of the product ordered, Priority shipping may be availed for delivery within a period of 48 hours. This is a service at an additional cost – costs vary based on the product and the pin-code where its needs to be shipped
8.2 This is a service offered only on selected products and pin-code which can be confirmed by calling our Customer team on +91 8128940904.
8.3 In case of unlikely circumstances of a delay in the arrival of the package for reasons beyond our control, Houseofprisca.com will not be liable for the same.
8.4 If Houseofprisca.com is unable to fulfill the shipment in a timely manner, the extra fee will be refunded in the form of a store credit